Terms and Conditions

Goitalytours.com is a website owned by MTWS Co. Ltd. who works as a retailer of travel products selected and operated through the Fully licensed Tour Operator Company based in Italy named Chat & Tour Srl (licensed under the name of “Tour of Sicily Tour Operator” and Registered at Sicilian/Italian Tourist Board.

Goitalytours.com is edited by:

MTWS Co. Ltd.
Malta Travelnet, The Dale, Triq L-Adrijatiku
The Village
SGN1812, MALTA

Price, Payment and voucher issue

1. Prices
Price quotations are subject to change without notice. If for any reason the price quoted is not correct, Our Team will contact you for authorization.
Tips/gratuities, baggage or personal insurance, beverages or food not described in the Product’s description and all other purchases of a personal nature are not included.

2. Payment
All tours will advise the Payment Condition valid for that specific Tour.
A Deposit could be required to process any Booking (and specified in the tour description)
Terms and Condition regarding Payment, cancellation Policy will be specified for each Tour.
All Payment will be processed using Secure Payment Gateway (certified by International Security Standard required).

3. Voucher issue
After payment, Goitalytours.com will send a confirmation / voucher by e-mail: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to Goitalytours.com
We cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify Goitalytours.com at least 72 hours before the date of service.

Cancellation, refund and procedure to cancel a booking

4. Cancellation fee / refund
Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:

Multi Day Tours
From time of reservation until 60 days before your arrival our Not Refundable Planning & Administrative Fees as follow:

        * Euro 100 per person (considering a total tour amount of euro 1499)
* Euro 300 per person (considering a total tour amount between euro 1500 and euro 3499)
* Euro 500 per person (considering a total tour amount of more than euro 3500)

from 59 to 45 days before your arrival 25% of total amount of the reservation will not be refunded
from 44 to 30 days before your arrival 50% of total amount of the reservation will not be refunded
from 29 to 15 days before your arrival 75% of total amount of the reservation will not be refunded
No refund will be provided for No Show or cancellation made from 14 to 0 days before your arrival

 

Day Tours (Regular or Private) & Transfer Tours

  • Cancellation more than 15 calendar days before the services begin: no cancellation fee.
  • Cancellation between 14 and 10 calendar days before the services begin: You will be charged a 25% cancellation fee.
  • Cancellation within 9 and 5 calendar days before the services begin: You will be charged a 50% cancellation fee.
  • Cancellation between 4 and the day of the services or after: You will be charged a 100% cancellation fee (no refund)
    IMPORTANT: It is considered a Multi Day Tours the combination of more day Tours bought through our Company with the assistance of the Booking Department. If tours will be booked online independently will be valid the Day Tours cancellation policy.

 

Shore Excursions

  • Cancellation more than 15 calendar days before the services begin: no cancellation fee.
  • Cancellation between 14 and 10 calendar days before the services begin: You will be charged a 25% cancellation fee.
  • Cancellation within 9 and 5 calendar days before the services begin: You will be charged a 50% cancellation fee.
  • Cancellation between 4 and the day of the services or after: You will be charged a 100% cancellation fee (no refund)
    ***In the event that the ship will skip to dock at the scheduled port advised at time of booking (for weather or other conditions), all services will be completely refunded only if our Company will be allerted at least 12 hours before the tour departure was planned ***

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CREDIT CARD FEES APPLIED FOR ALL REFUND:
Goitalytours, on all its point of sales,  is not charging any credit card fee at time of payment for services booked online or through Travel Agents, Travel Advisor or our Concierge Service.

In case of Full or Partial Refund, due to the Policy of all Payment Gateways used, will be applied a credit card fee of 4% of the amount will be refunded which will be kept as administrative fee
We apology for this incovenience
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Incentive, Group Tours

  • We will send all the details in case of request

 

Airport Transfers

  • Cancellation more than 72 hours before the services begin: no cancellation fee.
  • Cancellation between 72 hours and the time of the services or after: You will be charged a 100% cancellation fee (no refund).
  1. When you arrive at the airport please proceed through the Passport Control and collect your luggage inside the customs area. Out of Customs Area you will find the driver who has the sign showing your name.
  2. If you Miss your Connection:
    It is your responsibility to contact the Local Emergency Number indicated to reschedule your transfer service. Failure to do so will result in a loss of transfer without any refund.
  3. In case of Flight Delay / Lost or Missing Luggage:
    Please be so kind as to inform us calling our Emergency Number immediately about your flight delay. So we will be able to call the driver to change you transfer pick up time.
    Please take note that the driver is waiting for you outside the customs area. He has no way of knowing if you missed your flight or if you are tracking down your luggage. It is not possible for the driver to go through the customs area to locate you. PLEASE be so kind as to find a solution through the Police Office to advise the driver that you are inside the customs area and notify the driver that you have arrived at the Palermo Airport. After landing time, the driver will wait for you for a maximum of 45 minutes. Without any advise from you, the driver will leave the airport without any refund for the missed transfer, as this will be considered a no show for us. Differently calling us and asking the Driver to wait for you after 45 minutes, the surcharge to pay is Eur 30,00 per hour.
  4. Prices are considered for Services operated between 7.00am and 10.00pm. Night surcharge will be required for different timing. Night and Bank holidays surcharge is 10%.
  5. IMPORTANT: It is considered a Multi Day Tours the combination of airport transfer more day Tours or other services bought through our Company with the assistance of the Booking Department. If airport transfers will be booked online independently will be valid the airport transfers cancellation policy.

 

4.3 Gift Certificate:
– Gift certificate are non-cancellable and are non-refundable.

4.4 Different Cancellation Policies:
Please note that certain supplier apply different cancellation fees, which might apply and specified on each tour description.
If You book more than 1 Day Tour with the assistance of our Booking Office, it will be considered a “Multi Day Tour” and specific Cancellation Policy will be applied!!

4.5 Procedure to cancel a booking:
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
Goitalytours.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

Disclaimer & Limitation of Liability

5. The liability of MTWS CO. Ltd / Goitalytours.com and its affiliate web sites is limited.
MTWS CO. Ltd / Goitalytours.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond MTWS CO. Ltd / Goitalytours.com control. MTWS CO. Ltd / Goitalytours.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. MTWS CO. Ltd. and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. MTWS CO. Ltd / Goitalytours.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

6. Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.

6.1 Travelers with special assistance/dietary restrictions:
Any disability or dietary restriction requiring special attention must be reported to Our Company at the time reservation is made. The Booking Office will make reasonable attempts to accommodate the special needs of disabled tour participants or dietary restrictions, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Motor coaches are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travelers who need such assistance.
Any disabilities or dietary restrictions not communicated at time of booking are the strict responsibility of the client and assigned Drivers and all of its suppliers are not responsible for addressing these special needs

7. Smoking restriction
Smoking on board of car and coaches is strictly forbidden.

8. Baggage allowance:
Porterage is not included in any of the tour programs unless specifically stated. If a tour program provides for porterage, it is restricted to one suitcase only at the hotel. (no porterage will be provide at the Airports).

Due to limited coach capacity, this single bag should have dimensions not exceeding 30″X18″X10″ inches (76x46x25 cm) and weight not exceeding 60 lbs. (27 kg). An additional charge will be required per travelling day for a second piece of baggage or if the suitcase exceeds the established weight and/or dimensions. One personal travel bag, not exceeding 17″x14″x8″ inches (43x36x20 cm), is permitted and is the responsibility of the owner. No responsibility is accepted for loss of or damage to baggage or any of the passenger’s belongings. International air carriers may also impose fees or require you to remove articles and put them in another bag if weight or size limits on checked or carry-on luggage is exceeded. Baggage insurance is recommended. MTWS Co. Ltd and its associated Companies not responsible for any luggage delays or problems regarding airline services.

9. Refund Claims:
Our Company, as associated of Chat & Tour Srl, is insured, in partner with Allianz for services provided from our suppliers and booked through our Company. If you feel you should be refunded because services guaranteed were not provided, you, the client, (not the Travel Agent or Agency through which you booked services) must send by registered mail a typewritten claim which must be received within 14 days after the date of scheduled services.

We will then forward this request to our Insurance Company for investigation to verify the validity and responsible parties involved in the claim. In the event that a claim is justified, the Insurance company will process the request for refund and make payment.

MTWS Co. Lts associated with Chat & Tour Srl, is responsible only for services provided by its suppliers. MTWS Co. Ltd. is not responsible for any communications between clients and their Travel Agents in their country of residence or miscommunication of services on the part of the client’s Travel Agent.

10. Responsibility:
MTWS Co. Lts associated with Chat & Tour Srl (hereinafter referred to as “the Company”) is responsible to you in making arrangements for the tour services offered, including transportation, sightseeing, and hotel accommodations. The carriers, hotels, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint ventures with the Company or its affiliates. All certificates and other travel documents for tour services issued by the Company are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied (Italy & Malta).

The Company reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary and to cancel a tour at any time whenever the Company deems it necessary for the comfort, convenience, or safety of the participants. The tour participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occured by any act or omission of any supplier providing the tour services or any other person.

11. Reliability:
MTWS Co. Lts associated with Chat & Tour Srl provides the highest professional standards and travel security. They are members of the American Society of Travel Agents (ASTA), National Tour Association (NTA), International Airlines Travel Association (IATA), Italian Travel Agency Association (FIAVET), Licence Nr. 996/VII/Tur Registration as Travel Agency/Tour Operator at Assessorato Turismo Regione Siciliana (Sicilian Tourist Board) and authorized by Italian Tourist Board (ENIT).

Any booking made with MTWS CO. Ltd / Goitalytours.com and connected websites, will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of MTWS CO. Ltd.